The coronavirus crisis has impacted global markets, leading to some of the lowest mortgage rates in our nation’s history. Like other lenders across the nation, Resource Financial has experienced record levels of new home loans and refinances. Thankfully, we are not only in a strong position operationally, but also financially, to handle these record volumes.
We are monitoring the situation closely and responding to the rapid changes every day. We have also implemented prevention protocols to enable our team to continue delivering the highest levels of customer service.
Our company is heavily invested in technology which allows our customers to communicate digitally with our team throughout the entire loan process. We encourage you to use these digital tools to help us efficiently process your loans.
Other measures we have put in place to protect our employees, clients and business partners are as follows:
- Our operational staff can work from home to ensure their well-being and minimize any contact with others.
- We have eliminated non-essential business travel companywide, including business conferences and events as well as site-to-site travel.
- While we have not suspended visitors to our locations, we are encouraging every customer to utilize our technology. Please visit us online at rfsmortgage.com to apply for a loan and quickly upload any necessary documentation.
We will continue to monitor the situation closely and will provide any updates as needed. We remind all of our customers to stay vigilant about protecting yourselves and your families.
Below are links to the latest information:
- CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html
- World Health Organization:https://www.who.int/
- John Hopkins Real-Time Coronavirus Map: https://www.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6
Thank you for your continued support and trust in Resource Financial.